Can I Speak To The Manager
of customer service bots and margin
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💼 All Your (Customer Service) Jobs Belong To Us
Klarna, a European startup, announced 66% of customer service inquiries had been handed off to a 1-month-old OpenAI chatbot:
Klarna’s AI assistant, powered by@OpenAIhas in its first 4 weeks handled2.3 m customer service chatsand the data and insights are staggering:- Handles 2/3 rd of our customer service enquires- On par with humans on customer satisfaction- Higher accuracy leading to a 25% reduction in repeat inquiries- Customer resolves their errands in 2 min vs 11 min- Live 24/7 in over 23 markets, communicating in over 35 languagesIt performs the equivalent job of 700 full time agents...So while we are happy about the results for our customers, our employees who have developed it and our shareholders, it raises the topic of the i…
